Contact Us - Object Counter

💬 Have questions, feedback, or need assistance? We'd love to hear from you! The Object Counter team is committed to providing excellent support and continuously improving your counting experience.

Get in Touch

Choose the best way to reach us based on your needs:

📧

Email Support

For general inquiries, technical support, or feedback

Send Email

🐛

Bug Reports

Found a bug? Let us know so we can fix it

Report Bug

💡

Feature Requests

Have an idea for a new feature?

Suggest Feature

📬 Contact Information

Developer: Umair Khalid Siddique

Email: umairkhalidsidd@gmail.com

Application: Object Counter

Response Time: We typically respond within 24-48 hours on business days

What We Can Help With

Our support team can assist you with:

Technical Issues: App crashes, bugs, or performance problems
Account & Subscriptions: Premium upgrades, billing questions, or subscription management
Feature Questions: How to use specific features or get the most out of Object Counter
AI Scanning: Questions about AI-powered object detection accuracy or limitations
Export & Sharing: Issues with PDF/PNG exports or sharing results
Feedback & Suggestions: Your ideas to improve Object Counter
Privacy & Security: Questions about data privacy and security practices
General Inquiries: Any other questions or concerns

⚡ Before Contacting Us

For faster support, please check our FAQ section below or try these quick fixes: restart the app, check for updates, or verify your internet connection for AI scanning features.

Frequently Asked Questions

How do I upgrade to Premium?

You can upgrade to Premium directly from the app by tapping the "Upgrade to Pro" button in the Settings screen or when you hit a free tier limit. Choose your preferred subscription plan (monthly or annual) and complete the purchase through the App Store.

How do I cancel my subscription?

For iOS: Go to Settings > [Your Name] > Subscriptions > Object Counter, and tap "Cancel Subscription".

For Android: Open Google Play Store > Menu > Subscriptions > Object Counter, and tap "Cancel Subscription".

You can also manage subscriptions through the Settings screen within the app.

Is my data safe and private?

Absolutely! Object Counter does not collect any personal data. All your images, projects, and counting results stay on your device. We don't have access to your data, and we don't track your activity. For AI scanning, images are temporarily processed by OpenAI's Vision API but are not stored. Read our Privacy Policy for complete details.

Why isn't AI scanning working?

AI scanning requires an active internet connection. Make sure you're connected to WiFi or cellular data. If you're on the free tier, you may have reached your monthly AI scan limit. Upgrade to Premium for unlimited AI scans, or wait until your monthly limit resets.

Can I get a refund?

Refund requests are handled by the App Store (iOS) or Google Play Store (Android), as they process all payments. To request a refund, please contact Apple or Google support directly. We do not have direct access to process refunds.

How accurate is the AI object detection?

AI-powered detection uses advanced computer vision technology to identify and count objects. Accuracy depends on image quality, lighting, and object clarity. For best results, use well-lit photos with clear, distinct objects. You can always manually adjust counts after AI scanning for perfect accuracy.

Will you add support for [specific feature]?

We're always working to improve Object Counter! We carefully consider all feature requests from our users. Please send your suggestions to our email, and we'll add them to our development roadmap. Popular requests are prioritized for future updates.

Additional Resources

For more information about Object Counter, please visit:

Privacy Policy - Learn how we protect your privacy
Terms of Service - Review our terms and conditions
App Store / Google Play: Leave a review or rating to help others discover Object Counter

Feedback & Reviews

We greatly appreciate your feedback! If you enjoy using Object Counter, please consider:

⭐ Leaving a 5-star rating on the App Store or Google Play
📝 Writing a review to share your experience with others
📧 Sending us your success stories and how Object Counter helps you
💬 Recommending the app to friends and colleagues who might benefit from it

🌍 Language Support

Object Counter currently supports multiple languages including English and Chinese (Simplified). If you'd like to help translate Object Counter into your language or report translation issues, please contact us at umairkhalidsidd@gmail.com.

Business Inquiries

For partnership opportunities, business inquiries, or press requests, please contact us at:

Email: umairkhalidsidd@gmail.com

Subject: Business Inquiry - Object Counter